Worksite evaluations and trouble-shooting

 

Meatpacking Cutting Table

Dan’s approach differs from that of the stereotyped consultant who conducts a study in isolation from site personnel and then presents “recommendations” in a thick report.  Dan prefers to interact with employees, line management, and staff.  The quality of ideas goes up because of this interaction as does easy acceptance of the changes.   Furthermore, the dynamic interaction empowers plant people to better solve problems themselves in the future.

The most commonly expressed is for practical ideas in making improvements in tools, workstations, equipment, and task design.  Other approaches include quantitative analyses to document the problems precisely or to measure the benefits of a particular improvement.  Understanding your goals is the key to success, as shown in Ergonomics Task Analysis — Picking the Right Tool.

Dan has conducted evaluations in over 1300 different workplaces in his long and successful career.  His experience with the multitude of evaluation techniques can be directly applied to meet your specific needs and goals.

Types of evaluations

Identifying and prioritizing problems

  • needs analysis

  • audits and walkthrough surveys

  • records reviews

  • employee surveys

  • video assessments

Documenting problems

  • measurements and application of standard numeric guidelines (e.g. biomechanics and force measurements, anthropometry, motion analysis, and lifting analysis)

  • Time and Physical Demands Analysis (an innovative and powerful measurement technique that Dan developed)

Solving problems

  • standard techniques, such as brainstorming meetings and root cause analysis

  • internet searches for off-the-shelf equipment

  • R&D on new equipment designs, including mock-ups and prototypes

  • work with equipment vendors

  • custom tools, equipment, and workstations

There is considerable background information and guidance on these techniques in Dan’s books The Rules of Work and The Ergonomics Kit for General Industry.

Dan’s Problem-Solving Capabilities

The key to successful workplace ergonomics is, in simple words, the ability to actually fix things.  Dan’s experience in “fixing problems” brings considerable depth and experience to your site:

  • Off-the-shelf equipment — Full knowledge base of vendor information and excellent relations with a variety of vendor companies and sales representatives.

  • Expertise in multiple industries — Photos and solutions from a variety of workplaces and experience that promotes cross-fertilization of ideas.

  • Custom equipment — Collaboration with draftsmen and machine shops to build custom tools and equipment.

  • Personal inventiveness — Dan has invented a number of pieces of equipment to resolve unique problems.

  • Analytic skills — Good statistical background and training in variety of approaches to problem analysis.

  • Quality and productivity techniques — Well-versed in current approaches to operations and human resource management.

Nature of reports

Focus on practicality

Dan’s written reports are designed to meet specific client needs and objectives.  That mean that reports are straight-forward, practical and based on business needs — not written in "academese" or "consultese":

  • Reports tend to be short and to the point, unless otherwise needed or requested.

  • Emphasis is usually on ways to make improvements, rather than simply documenting the problem.

  • Numbers and quantification of obvious risk factors are generally avoided, unless serving a specific purpose.

  • Reports typically include sketches of custom improvements, pictures from vendor catalogs, or photos of similar improvements in other facilities.

PowerPoint Reports

Dan often provides reports in PowerPoint format.  PowerPoint reports focus on photos of workplace issues and solutions, which typically increases the usefulness of the report, in contrast to pages of written word.  Furthermore, the information is in a format that you can instantly bring to a meeting to project on a screen and review the ideas.  Written comments are included in the “Notes Page” of each PowerPoint slide.

The choice of report format depends on your needs and the objectives of the report.  PowerPoint reports are helpful in informal settings where the goal is to identify ideas for improvement.  More traditional written reports are better for instances that involve formal documentation or require a more polished appearance.